Privacy Policy

PRIVACY POLICY

Last updated: May 14, 2026

Thorne Holistic ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

By using thornholistic.com or making a purchase, you consent to the practices described here.

1. WHAT WE COLLECT

When you purchase or contact us, we collect:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely by our payment provider; we do not store full card numbers)

When you visit our website, we automatically collect:

  • IP address
  • Browser and device type
  • Pages visited and time spent
  • Referring website
  • General location based on IP

2. ADVERTISING AND TRACKING

We use the Meta Pixel and may use similar tracking pixels from Google, TikTok, and other advertising platforms. These tools help us measure ad performance, build audiences, and show relevant ads to people who have visited our site.

These pixels collect technical data such as your IP address, browser information, pages viewed, and actions taken on our site (including purchases). This data may be shared with the relevant advertising platforms.

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process your purchase and deliver your product
  • Send order confirmations and receipts
  • Respond to customer support inquiries
  • Send marketing emails about new products, content, and promotions
  • Improve our website and customer experience
  • Track and improve our advertising performance
  • Prevent fraud and enforce our Terms
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. WHO WE SHARE IT WITH

We share your information only with service providers who help us operate our business, including:

  • Payment processors
  • Email delivery services
  • Website hosting and e-commerce platforms (such as Shopify)
  • Analytics and advertising platforms (such as Meta and Google)
  • Customer support tools

These providers only access the information they need to perform their function. We may also disclose information when required by law, court order, or to protect our rights, property, or users.

5. DATA SECURITY

We use reasonable security measures to protect your information, including encryption of data in transit and secure payment processing through PCI-DSS compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain your information for as long as needed to provide our service, comply with tax and legal obligations, prevent fraud, and resolve disputes.

7. YOUR CHOICES

You can unsubscribe from marketing emails at any time using the link in any email we send. Transactional emails such as order confirmations and delivery notifications cannot be opted out of while you have an active order.

You may request access to or deletion of your personal information by emailing [email protected]. We will respond to verified requests as required by applicable law.

8. COOKIES

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and deliver advertising. You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. CHILDREN'S PRIVACY

Our website and products are intended for adults aged 18 and over. We do not knowingly collect information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of our service after changes are posted constitutes acceptance of the updated policy.

11. CONTACT

For privacy questions or requests:

Email: [email protected] Website: thornholistic.com